Customer Support

We’re here to help — anytime. CoinZoom offers 24/7 support through ZoomBot (our AI chatbot), email, and dedicated phone lines. Whether you need help with your account, have a question about a transaction, or need to report a lost or stolen card, you’ll find the right way to reach us below.

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Chat/Email

Chat: Click the green chat window in the bottom-left corner of the screen.
Email: [email protected]
Use for: account access, transactions, KYC, or general questions.

Cardholder Support

For lost/stolen cards or charge disputes, call:
1-888-355-7215 (US) | +1-801-980-2070 (International)

Request a Callback

Call 1-888-355-1924 and leave a brief message about your needs. We'll return your call the same business day in most cases.

Help Center

Visit our Help Center for FAQs, how-to guides, and troubleshooting.

Contact Us